HR Operations Manager

Position Description:
Perform functions to effectively plan, coordinate, and lead the activities of the human resource department through the application of business knowledge and human resources expertise to foster the development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance. Provide guidance, support and coaching to the HR team on employee services, compensation/benefits, performance management, labor relations, and HR best practices to foster positive relationships between personnel and senior management. Create a culture within the team that supports our values of being driven to serve our employees.
Primary Responsibilities:
  • Provide guidance and counsel to the HR Team and management on daily employee relations and performance management issues
  • Protect the interests of employees and the company by administering and enforcing the company's Human Resources policies and governmental laws and regulations
  • Identify legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting are in compliance
  • Creates a communication and training strategy to ensure that management understands and applies human resources policies, procedures, programs, and laws in an effective manner
  • Develop and maintain human resources systems to provide business intelligence data for management
  • Prepare periodic reports related to HR KPI's for management as necessary or requested
  • Performs data analysis to identify root causes of issues impacting performance. Uses that information to find solutions and options to guide management on corrective actions
  • Recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation
  • Oversee investigations related to employee complaints or concerns
  • Respond to and resolve labor relation issues, including regular communication with union leadership and representation of the company at grievance meetings
  • Counsel managers and supervisors about the company's disciplinary process and provide guidance on employment issues
  • Represents the HR function at company meetings which may include, the safety committee, operations meetings, wellness, or training that promote an employee focused, high performing, safety culture
  • Ensure compliance all existing governmental laws and reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA) , the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor , worker compensation , the Occupational Safety and Health Administration (OSHA), and so forth; minimize company exposure to lawsuits
  • Promote productive communication and feedback through company meetings, suggestion programs , employee satisfaction surveys , newsletters, one-on-one meetings, and systems use
  • Takes actions to support a culture of employee engagement and positive moral
  • Identify ways to improve policies and procedures and assist with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company
  • Support managers with establishing employee development programs
  • Performs other duties as assigned

Supervisory/Management Responsibilities:
  • Oversee employee participation and adherence to food safety programs and policies
  • Supervise activities of the HR Team which include training, motivating, and disciplining
  • Plan and assign work for department staff; follows up on results
  • Provide guidance and coaching to team members and management regarding time management, problem resolution, and employee related issues
  • Maintains department staff by selecting and orientating new employees
  • Participates in the Performance Management Process
  • Manage direct reports' timecards and time off requests

  • Bachelor's degree, Business or HR Management
  • 5 - 7 years of progressive leadership experience in HR positions
  • Strong working knowledge of general employment law and practices
  • Strong communication skills, both written and oral
  • Proficient in Microsoft Office products
  • Experience in the administration of benefits and compensation programs and other Human Resources programs.
  • Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
  • Excellent interpersonal and coaching skills.
  • Evidence of the practice of a high level of confidentiality.
  • Excellent organizational skills.

Preferred Skills:
  • HR Certification (PHR, SPHR, CP or SCP)
  • Able to speak, read, and write Spanish

  • Communication: Connects with peers, subordinates and customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; seeks input from others; adapts communication to diverse audiences.
  • Drive for Results : Dedicated to achieving the best results by taking a dynamic approach to work perseveres and uses metrics to analyze performance.
  • Flexibility: Adjusts easily to change, learns quickly, and understands how internal and external factors impact decisions.
  • Problem Solving : Anticipates and identifies problems; involves others in seeking innovative, simplified solutions; conducts appropriate analyses; takes thoughtful risks that are well balanced.
  • Quality Improvement: Strives for efficient, effective, high quality performance in self; delivers timely and accurate results; resilient when responding to situations that are not going well; takes initiative to make improvements; enhances skills by proactively participating in professional development and learning opportunities; able to learn from constructive feedback and mistakes.
  • Persuasion/Capacity to Influence: The capacity to get others to achieve a given objective by managing diversity and knowing how to influence and communicate with all types of groups and cultures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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